Extractions and Exports are delayed

Incident Report for Syntage.com

Resolved

AWS has resolved their issue, and we have confirmed that all pending extractions have started successfully.

Posted Sep 09, 2022 - 13:23 CDT

Update

All exports and extractions are currently delayed.

Posted Sep 09, 2022 - 10:50 CDT

Identified

Our cloud provider (AWS) is currently having an intermittent issue which may cause some extractions and exports to be delayed.

Posted Sep 09, 2022 - 10:31 CDT

This incident affected: Extractions (Invoice, Annual Tax Returns, Provisional Tax Returns, RIF Tax Returns, Tax Status, Tax Compliance, Tax Retention) and Exports.